FAQs

Advance Payment:
25% of the total amount is required.

Additional Customization Fees:

– Base color change:
   – Kids’ dresses: Rs/- 200
   – Adult dresses: Rs/- 400
   – Dupatta: Rs/- 100

– Rs/- 500 charges for basic design customization i.e (Embroidery, Embellishments & Paint)

– Charges may vary for complex design customization

– Fabric customization charges depends on fabric type

– Rs/- 500 charges for sleeve customization in wool articles

– Rs/- 200 charges for name customization

– Charges for Dupatta customization may vary & depends on (Fabric type, Laces, Embroidery, Embellishments & Paint)

NOTE:
Charges for multiple customizations will be cumulative and added to the total
bill….

The Sales Order Summary emailed to you will act as confirmation that your order has been logged in our record. If you do not get this Email, please contact Customer Services at:

Email: [email protected]

Whatsapp Live-chat: +92-300-100-3448, +92-300-100-3187.

1. The most common issues are an incorrect Email address or the email has gone to your “junk/spam” mail. Please check your “junk mail/spam” folder.
2. The Email address may have been incorrectly inputted when the order was placed, Please contact customer service to change your email address.
3. For Paid Order, the payment may have failed to be received by SWOC CLOTHING. For Cash on Delivery (COD) order, the shipping information verification may have ended in failure. Please contact our Customer Service.

1. Please make sure that all details of your order should be final before you submit your order.
2. Once your order has been confirmed via Email / Whatsapp, you can easily add or remove an item to your order with the help of our Friendly Customer Service.
3. If you find that you placed the wrong color or size, you can reach out to us through our Contact Us page for help. Our friendly Customer Service Representatives will respond to your request within 24-48 hours.

1. You can contact our Customer Service to request for cancellation and they will assist you further.

2. Please note that requesting cancellation for your order is limited to the following guidelines would still be possible if:

    

   An order is still in processing status and is in the pre-packing stage.

    

   If your order has been processed and awaiting dispatch or has already been dispatched and shipped we would not be able to cancel it. Therefore, please wait for your package to arrive and you may either keep it or contact us to return for a refund.

Full care is taken to ensure that complete order reaches the correct recipient. However, a mishap may occur, you can get in touch with our friendly Customer Service and we will rectify the issue.

If you PRE-ORDERED a handmade item, please note that it will take 15-18 working days to make your order ready because most of our handmade items are prepared on order.

Our stock is constantly updated. If, for an item, your desired color/design is not available in the drop-down menu of a product, it means this color/design is out of stock. For queries and special requests concerning sizing, design and/or availability, please contact Customer Services at:

Email: [email protected]

Whatsapp Live-chat: +92-300-100-3448, +92-300-100-3187.

SWOC CLOTHING partners with major shipping companies such as TCS, Leopards, M&P & CallCourier.

We will only know what shipping courier has your package when the package actually shipped out, for you to be able to know what shipping courier has your package, you will have to track your package first; Unfortunately, you don’t have the option to Change the courier, we select the best courier available in your location.

1. Pre Booked Orders: Pre booking orders usually take 15-18 working days, depending on customization and how big your order is. Time frame for your pre-booked order will be shared through Email, Whatsapp OR text message/SMS.
2. Stock available orders: Normally for stock available goods, it will take 3-4 days  (besides 1-2 days processing time) for the courier company to deliver goods at your doorstep.

Please note orders will go through TWO phases before being delivered:

1.Order processing time: Normally it will take us 1-2 days to prepare your order.

2.Shipping time: It can vary depending on your location and shipping methods. Normally for stock available goods, it will take 3-4 days (besides 1-2 days processing time) for the courier company to deliver goods at your doorstep.

Once you have successfully placed an order, you will be receiving a confirmation sms (Mobile/WhatsApp) & email listing the items you ordered and tracking i.d along with your shipping address. Make sure to provide your correct and most updated cell number & email address upon placing the order to ensure you will be receiving the confirmation sms, email and updates about your order.

Flat shipping charges Rs 350 on every order in Pakistan.

1. To ensure you will receive the package in time, please make sure the shipping address is accurate when placing an order.
2. For changing shipping address, please contact our Customer Service. Please note that:

• We can only help you modify your shipping address BEFORE PACKING.

3. If the order has already been shipped to destination and you need to make changes on the address, we highly recommend to track your package, find out the shipping courier and reach out to them for arrangements, so they can reroute the package to the address where you want your package to be delivered.If you want us to change the address after the order has been shipped, it will approximately take 15 to 20 days to reroute the parcel to your changed address and an extra shipping cost, which you have to pay. 

4. Alternatively, we highly recommend you to track your package, find out the shipping courier and reach out to them for arrangements.

1.  You can purchase on our website using a Cash on Delivery (COD) method (available nationwide).
2.  For advance payment please contact us using the website’s LIVE CHAT option OR Whatsapp us on +923001003448.

• Online Payments – Debit Card / Credit Card (Local & International Orders)

We offer end to end encrypted debit card / credit card payments.

Our payment gateways are authenticated and verified by 3-D secure. 3-D Secure is a protocol designed to be an additional security layer for online debit and credit card transactions.

You will be redirected to Bank Alfalah’s safe payment gateway to make payments via the following debit / credit cards.

o VISA

o MASTER

• Online Payments – EasyPaisa & JazzCash

We offer EasyPaisa & JazzCash Payments online through our website by using their safe payment gateway. You can also pay using our Till ID or QR CODE.

1. Unfortunately, (COD) is only available in Pakistan.

7 Days Return

If you aren’t satisfied with the size or quality of the items you receive, you may initiate a Return
Request within 7 days from the date of the item’s arrival. All return requests are subject to
evaluation and our friendly Customer Service will be glad to guide you through it.

Note:

• Items should be unworn, unwashed, undamaged, and unaltered to be eligible for returns/exchanges
• To minimize inconvenience, we do not offer free return shipping. However, if you receive a product with an error caused by our company, we will cover the cost of return shipping
• We will only refund standard courier delivery charges in either scenario: when the company delivers the parcel to the customer or when the customer returns the parcel to the company
• Please note that extra charges for urgent deliveries are non-refundable. This applies to both successful deliveries to the customer and returns initiated by the customer
• We strive to ensure customer satisfaction. However, please be aware that we cannot refund courier delivery charges for returns due to personal preferences. This applies to both outbound and inbound shipping costs

To ensure that your Return is valid and eligible for a refund:

• Always process a return in accordance with our Return procedure
•  We kindly request that you provide the tracking number for your return shipment to our customer service team as soon as possible
• Please take time to read through our Refund Policy, for more information on how much you may expect to receive for a return.

If you want to request an exchange, we want you to know that the process will still follow our stated Return Policy.

note:

Sale articles cannot be returned or exchanged.

1. If your order doesn’t include any promotions or discounts, you will receive a full refund for the items, equal to the price shown on our site (Item’s original price).
2. If your order includes promotions or discounts, the calculated price you’ve paid for the item is adjusted accordingly. This will lead to differences in the Refund’s amount, from the Original Cost of the items. Should you wish to check how much is the amount of the items after the discounts, you may check your order summary under your account or through order confirmation Email.

Note: If you are not satisfied with the items in your order and wish to return them for a refund, please follow the steps in accordance with our Return Policy. We can only process returns that adhere to this policy.

• If you receive a customized article with an error, the company will be responsible for
  resolving the issue in your custom order.

• For customized orders returned due to personal preference (like/unlike), the extra cost associated with those customizations is non-refundable. Only the standard product price will be refunded or adjusted in case of exchange.

• Even for completely custom designs, your order remains refundable or exchangeable.
  However, in such cases, our production team will evaluate how much amount will be
  refunded or adjusted in case of exchange.

Step 1

Kindly contact our Customer Service. Our friendly Customer Service Representatives will respond to your request within 24-48 hours. Depending on the cause of the return, they will provide you with Alternative Solutions that’s catered for the issue or a RAN (RETURN AUTHORIZATION NUMBER). Ensuring that you provide all needed information on your earlier Return Request will go a long way in shortening this step.

Step 2

Upon receiving the RAN Email, print it and attach/put it inside the package with the item(s) you want to return. Ship the package back to our Warehouse (address in the RAN email).

*Package your items carefully, with each item in its original perfect condition and all labels attached.

Step 3

After shipping the package, request the “TRACKING NUMBER” of the shipment from your Courier company. Remember to inform our Customer Service Representative through Email, Instagram or WhatsApp that you’ve shipped the package, and provide them with the “TRACKINGNUMBER”.

Please be advised that Refunds will undergo 2 phases of processing before its successful transfer. The first phase happens in our INTERNAL SYSTEM, while the following phase of processing happens at your BANK or other method of payment you selected at the time of order.

Depending on their processing time, it can take a few more days for your BANK to complete the refund. Kindly allow 5 business days for the first phase to conclude, if it takes longer please contact your bank for assistance.

If you have any questions, you may contact our Customer Service.

• Within 3 business days of our warehouse receiving your return, we will be sending you an Email. The Email will confirm that your “DESIRED RESOLUTION”, whether a Refund or an Exchange/Replacement, has been processed.
• In case of an Exchange/Replacement request, you would be receiving a new Order ID which you may use to monitor and track the replacement item’s status. Exchanges work just like a new order and will also undergo the same Processing and Shipping time frame your order may have originally gone through.

1. Sure, no problem! Just contact our friendly Customer Services at:

   Email: [email protected]

   WebSite: LiveChat

   Whatsapp Live-chat: +92-300-100-3448, +92-300-100-3187.

   and we’ll get back to you right away.

We highly value any and all feedback from our customers and fans! Please don’t hesitate in contacting our friendly Customer Service with your comments and suggestions at: [email protected]